Markcomm Pitch

Overview

Userlike is another messaging-based CCM solution and combines chat with mobile messaging. Chat with the customers through the website, Facebook Messenger, Telegram, SMS, and WhatsApp. Now connect with the chatbot and automate the parts of customer interactions. Userlike comes from a German background and protects all your customer’s data safely.

Screenshot

Userlike

Features

  • Alerts / Escalation
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Communication Management
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Dashboard
  • Email Distribution
  • Email Management
  • Feedback Management
  • Geotargeting
  • Human Handover

Specifications

  • Deployment: Cloud Based, Web Based, SaaS Based, Installed - Mac, Installed - Windows, Android

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Userlike Users

Available Support

  • Email
  • Phone
  • Live Support

Language Support

  • English

Company Details

  • Company Name: Userlike

  • Headquarter: Germany

  • Full Address:

Reviews

Overall: I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.
Pros: – Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session. – APIs are well documented to help set it up – Support provided by the team is also very good. Just message them and they get back asap. – The best part, they promote startups! – If you are offline and if someone needs support and messages through the app, you are notified via email.
Cons: – Email received for offline messages, is sometimes delayed, though never missed. – On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.

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Pros: Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.
Cons: Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.

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What do you like best?
We have been using Userlike ever since launching our new website and it is exactly what we were looking for. You can adjust just about every part of the plugin to your needs. It is easy to use for our staff. Whenever we have questions userlike support is always quick and helpful.

What do you dislike?
There is literally nothing we dislike about userlike so far.

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What do you like best?
Userlike bietet viele verschiedene Möglichkeiten, um den Chat an die individuellen Anforderungen und Wünsche anzupassen. Des Weiteren ist der Kundensupport von Userlike wirklich toll. Sofort nach der Anmeldung wird proaktive Unterstützung angeboten, die wir auch in Anspruch genommen haben. Die Mitarbeiterin war sehr kompetent und der Termin konnte all unsere offenen Fragen beantworten.

What do you dislike?
Aufgrund der Fülle an Features war es zu Beginn etwas unübersichtlich und schwer, sich im Tool zurecht zu finden. Nachdem wir uns intensiver damit beschäftigt haben und auch ein Gespräch mit der Kundenbetreuuerin von Userlike stattgefunden hat, bei dem alle offenen Fragen beantwortet wurden, war es einfacher.

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