Markcomm Pitch

Overview

TeamSupport empowers businesses to create better customer experiences. It is used by B2B Technology companies to improve and maintain customer relationships. It is built specifically for the unique needs of B2B (business-to-business) technology-enabled companies.

Screenshot

TeamSupport

Features

  • SLA Management
  • Inventory Management
  • Email Management
  • Chatbot
  • Live Chat
  • CRM Integration
  • Knowledge Base
  • CRM Integration
  • Email to Case
  • Dashboards
  • User, Role, and Access Management
  • Advanced portal tools
  • Integrated screen recordings
  • WaterCooler social networking tool
  • Product & Inventory Tracking
  • Custom SLA Management
  • Customizable Fields
  • Integration with popular CRM systems
  • Integrated Screen & Video Recordings
  • Tagging & Ticket Queues
  • Software Version & Asset Tracking

Language Support

  • English

Company Details

  • Company Name: TeamSupport

  • Headquarter: United States

  • Full Address:

Reviews

I primarily use Team Support for Inventory Management. I like that I am able to search a terminal based on the serial number alone. It is helpful to leave a note for each terminal, I use the notes to indicate the current status of a terminal, whether it is ready to be loaned out or if it already been loaned etc. Team Support has a provision to assign an inventory item to a Customer. I find that very helpful. I like the feature where I am able to schedule the reports to be emailed to more than one email address.

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Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature. Ticket escalation to other groups is easy. Customer management is excellent.

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Setting up Team Support for our use was generally painless. We knew that we needed a cloud-based solution that offered “out of the box” functionality that could grow as our needs changed. We applied the KISS concepts and have tweaked as needed. Tweaking and customization is not complex; it’s very straight forward plus we were provided with great coaching along the way.

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The product has been field tested for years. They have really but together a product that provides exactly what it says, a support ticketing tool. But wait, it’s more, we use it to communicate with our customer base which is a B to C model. Yes I said B to C, and it does a fantastic job. With the multiple “plugins” available you can connect this to things like MailChimp, Jira, and so much more.

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Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature. Ticket escalation to other groups is easy. Customer management is excellent.

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