Markcomm Pitch

Overview

Connect with your customers efficiently with ultra-modern closed based solution Talkdesk. The solution’s user-friendly interface offers productive performance using progressive features, detailed reporting and flawless integrations with more than 25 business tools to enhance sales and support teams performances. With the help of this solution, you can provide personalized and fruitful communication experience to your customers.

Screenshot

Talkdesk

Features

  • Access Controls/Permissions
  • Alerts / Escalation
  • Archiving & Retention
  • Auto-Dialer
  • Blended Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Management
  • Agent Interface
  • Automated Routing
  • VoIP
  • Voicemail Transcription
  • Voice Mail
  • Voice Customization
  • Unified Communications
  • Outbound Call Center
  • On-Demand Recording
  • Telemarketing Management
  • Third Party Integrations
  • Reporting/Analytics
  • Reporting & Statistics
  • Real-Time Chat
  • Real Time Reporting

Specifications

  • Deployment: Cloud Based, Web Based, SaaS Based, Installed - Mac, Installed - Windows, iPhone / iPad, Android

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Talkdesk Users

Available Support

  • Email
  • Phone
  • Live Support

Language Support

  • English

Company Details

  • Company Name: Talkdesk

  • Headquarter: United States

  • Full Address:

Reviews

The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!
Cons: Sometimes the audio is best when connected via ethernet cable.

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This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.

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I enjoy the simplicity of the user interface. When we recieve a call, it is very easy to see who is calling, and answering is simple. The call quality is crisp and clear when speaking over the phone, and transferring to other users/departments is quick and seamless. I also have admin access so I can see the call volume and phone queue. It also gives a simple view of call history and which agents have answered phone calls. Call length and times are also recorded for quality assurance purposes. The option to go back and view recorded phone conversations is a great help for quality assurance too. The reporting section is by far my favorite widget of Talkdesk. Being able to see every single agent online and who is calling into our phone lines provides great visibility, and the design interface is very easy on the eyes. When you dive deeper into the reports, you’re able to see how many agents are online and availiable, how many are busy and currently on a phone call with a customer.

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Talkdesk is super easy to use and efficient. The sound quality and ease make this my favorite way to communicate with our personnel with no problems or glitches. The call bar feature makes the ease of use even more efficient so I can have other things open while on the call. This helps by allowing me to open any profiles needed during the call to assist the person on the other end of the call as fast as possible. The quality of sound is clear and I rarely have any glitches or disconnects. My favorite part is the ease of use, though. I don’t even have to type in the number. I can copy and paste it into the Callbar and hit enter and the call goes through. Transferring calls to other people is super easy also. I have no issues with contacting another Krucial Staffing representative while still on the call with the personnel and easily transferring the call to a coworker.

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The best feature for me is the Salesforce integration. It was on our main requirement and I’m really happy because it’s 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it’s an easy software to use

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Product is full featured, including full ability to call anywhere (including internationally), digital voicemail, contact management, calling from a browser, analytics and performance statistics, and integration with CRMs. You can also receive incoming calls via phone line rather than just via data connection. Many customization options including business hours settings, which phone lines to ring in certain circumstances, and a call tree builder are also helpful.

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