Markcomm Pitch

Overview

The Instabug provides users in-app feedback and bug reporting to apps that want bug tracking. After integrating this SDK, you can have accessible two-way communication with the users or testers and provide a detailed environment report to the developers. This integration will take less than a minute, but the results are excellent.

With its top-class bug and feedback reporting facility, crash reporting, in-app surveys, and infrastructure supporting many devices, the Instabug is a boon for the development and product teams.

Features

  • Audit Trail
  • Collaboration Tools
  • Ticket Management
  • Backlog Management
  • Task Management
  • Workflow Management
  • Assigning
  • Backup log
  • Bug reporting
  • Bug tracking
  • Chat functionality
  • Contact history
  • Crash reporting
  • Custom fields
  • Customer activity reporting
  • Customer analysis
  • Debugging
  • Feedback collection
  • Feedback management
  • Filtered views
  • Filtering
  • Incident management
  • Instant messaging
  • Network logging
  • Performance reports
  • Real time notifications
  • Single sign on
  • Surveys & feedback
  • User profiles
  • User steps

Specifications

  • Deployment: Cloud Based, Web Based, SaaS Based, iPhone / iPad, Android

Training

  • Live Online
  • Webinars
  • Documentation

Instabug Users

Available Support

  • Email
  • Phone
  • Live Support

Language Support

  • English

Company Details

  • Company Name: Instabug

  • Headquarter: United States

  • Full Address:

Reviews

Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly. – I love being able to annotate screenshots and take videos are the issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.

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It is the perfect tool to add to your App so that you can communicate with your users about issues and development suggestions. Just by shaking the phone, the users are able to send reports with screenshots and screen video recording. The software SDK is easy to implement. It can be used as a workflow for error and incident handling like Remedy and can be also integrated with GitLab to communicate with the developers. It also has an extensive crash reporting function and related dashboard.

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Using Instabug for bug reporting is super easy. The best thing about instabug is the ability to attach screenshots, notes, and video recordings when submitting the bug. This helped our team to reduce the time they spend on clarifying the bug which resulted in more productivity.The integration with third-party tools like Jira is again a very useful funcitionality that has made Instabug a winning tool.

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It overrides many main entry point of the application and you can’t be sure what other data they collect as the project is not open source. We did not ship this into production due to this.

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We also love the visibility it provides to our project sponsors. We have a lot to learn about implementing agile project management, and this product really made it fun and effective.

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