Markcomm Pitch

Overview

Helpdesk is an online ticketing system that makes the team’s work easy. It has many features that help in collaboration with the teams. You may use tagging, add notes, assign tickets to the team members and create responses. To get a high-level security system uses 256bit SSL protocol to encrypt it. Helpdesk is helpful to save agents time and allow them to give high-level customer service.

Screenshot

HelpDesk

Features

  • Alerts / Escalation
  • Assignment Management
  • Automated Routing
  • Batch Communications
  • Case Management
  • Chat/Messaging
  • Complaint Management
  • Complaint Monitoring
  • Content Management
  • Customer Complaint Tracking
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Distribution
  • Email Management

Specifications

  • Deployment: Cloud Based, Web Based, SaaS Based

Training

  • Live Online
  • Documentation

HelpDesk Users

Available Support

  • Email
  • Phone
  • Live Support

Company Details

  • Company Name: LiveChat Software

  • Headquarter: United States

  • Full Address:

Reviews

Pros: Using this ticketing system, you can manage all of your communication with clients (emails, live chat messages, and others) in a simple and easy way. You can create ticketing lists using defined filters or tags – it helps to manage tasks between teammates. I really like the feature of adding your own notes to the ticket – thanks to that all users can see it and use it to solve the client’s problem.
Cons: Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool.

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“Great way to help users!”
Pros: The ease of the program for beginner users!
Cons: More detailed training would help out some in the beginning as well as better app control.

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What do you like best?
My favorite features are automation options. They helped us to solve some of the customers’ requests automatically, so that our consultants can focus on more challenging problems and issues that need our real involvement. I also appreciate its’ inbox, which is well organized and designed in the way everybody know what to do. It helped us to better organize our work within the team and improved our response rate for common support questions.

What do you dislike?
Well, at the moment all works really good and I don’t see any fields for improvement.

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What do you like best?
When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple.

What do you dislike?
I don’t have such a problem with this application, my work is going on smoothly without any hassle as such.

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