Markcomm Pitch

Overview

With Help Desk Migration, you can migrate data from and to CSV files. Not only this, it also helps you migrate tickets, contacts, agents, attachments and other data within several hours. It allows organizations of all sizes to move data from one help desk platform to another.

Screenshot

Help Desk Migration

Features

  • Data Replication
  • Data Migration
  • Database Conversion
  • Integration Variety
  • Real time Monitoring
  • Alerts and Logging
  • Access and Security
  • Ticket Management
  • Customer DataBase
  • Service Desk
  • Data Mapping
  • Records migration
  • Fully-automated migration
  • Queries
  • Upload CSV-files
  • Queries
  • Data transfer setup options
  • Knowledge base migration
  • Email login
  • Chat history migration
  • Audit database structure
  • Flexibility
  • SLA migration
  • Contacts migration

Specifications

  • Deployment: Cloud Based, Web Based, SaaS Based

Help Desk Migration Users

Available Support

  • Business Hours
  • Online

Language Support

  • English

Company Details

  • Company Name: Help Desk Migration

  • Headquarter: Ukraine

  • Full Address:

Reviews

The free demo allowed me to test the functionality of the migration, examine the results, tweak the settings, and retest. I did this at least 50 times and asked support a ton of questions. They were extremely fast at replying and super helpful.

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The time-zones that we all work in collectively made it almost impossible that there weren’t breaks in the customer experience, but Help Desk team was very supportive in asking when we would like to start migration processes and was very responsive during the last phase of the project with timeline updates and check-ins.

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The support staff at Help Desk Migration Services was always available when we needed them. The migration process was well explained during the demo and we had no surprise when we did the actual migration. They were very helpful during the main migration and the two delta migrations we did afterwards. They were able to customize our migration to fit our needs.

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We needed a migration in two parts to allow for conversion and training before the final go live. There was no problem and they aided throughout the whole process. We didn’t have to do much, just set the schedule and they handled the rest! Great pricing as well. We migrated over 250,000 tickets, all the clients, and the help articles for a reasonable cost.

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HDM came through when Kayako couldn’t. We were supposed to migrate our ticket centre through Kayako, but after a month of sandbox usage, a couple days before the migration, when we reached out to confirm the upcoming migration, they let us know the rep we were working with was no longer with the company, and that they could not complete our migration for a few months as they were rebuilding their migration engine.

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