Markcomm Pitch

Overview

A front is a cloud-based tool for small and middle-size businesses. It combines communication channels like Facebook and Twitter, and email accounts. It also helps the users to automate the communication workflows.

When a message is received in Front, users can assign messages to team members, start discussions and sync their work on other software like Salesforce and GitHub.

Front is one of the leading email tracking tools for effective marketing. The software provides you access to track opened emails with read receipts, email analytics for your organization and more details. Meet deadlines using attractive email templates. Front offers you automated workflow to complete various marketing tasks swiftly like sequences, mail merge and shortcuts. Opt in for a free trial today.

Screenshot

Front

Features

  • Account Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Audio / Video Conferencing
  • Automated Routing
  • Batch Communications
  • Brainstorming
  • Business Process Automation
  • Calendar Management
  • Call Center Management
  • Call Recording
  • Canned Responses
  • Chat/Messaging
  • Audio / Video Conferencing
  • Employee Directory
  • Event Calendar
  • File Sharing
  • Knowledge Management
  • Surveys & Feedback
  • Team Management

Specifications

  • Deployment: Cloud Based, Web Based, SaaS Based, Installed - Mac, Installed - Windows, iPhone / iPad, Android

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Front Users

Available Support

  • Email
  • Phone
  • Live Support

Language Support

  • English

Company Details

  • Company Name: Front

  • Headquarter: United States

  • Full Address:

Reviews

Overall: We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation
Pros: Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations
Cons: When I need to speak to all the team, I have to create a discussion and add them all, one by one. I’d rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

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Overall: Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.
Pros: It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.
Cons: I may be doing this incorrectly- but the Slack integration doesn’t always work correctly. I think it would’ve been helpful in the integrations section to have a troubleshooting guide if it doesn’t work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)

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What do you like best?
Front makes it easy to keep teams accountable for prompt customer service and to facilitate getting the right messages to the right people on the team. I love how scalable the software is — it can be effective for a team of two (especially if working in separate locations) and will scale with team size and customization and automation of certain features. Even on the lowest paid tier, the features are robust and comprehensive; I’m able to do everything that I need to do.

What do you dislike?
The Front team is pretty consistently making improvements on the interface, but I have found that there is a bit of a learning curve, particularly when it comes to the setup menus, which all run together and have options that run really deep. It’s easy to get lost.

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What do you like best?
Front has snooze button which I could customize according to my timeline. I can never forget replying to e-mails anymore. Besides, the tag features also help me categorizing the e-mails, and I can create tags for my own inbox. It also enables me to invite my colleague to discuss directly in the e-mail. Before Front, I always need to discuss in a separate chat with my colleagues, but now they can directly read the e-mails. Front definitely helps me and my team during this remote work period.

What do you dislike?
It’s a bit unfortunate that I can’t attach e-mail conversation. Sometimes, this is needed to support the e-mail I send. Also, I can’t set the e-mail to high priority, while this may also speed up the process. I hope these features will be present in Front in the future.

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Overall, I really enjoy using Front on a daily basis, I have clear visibility on my communication with my customers and my team’s interactions also.

Pros

I love that we all have access to see communication between our customers and our sales representatives. Everything is documented and in easy access. There is no way you can miss any important details in a sales process.

Cons

At times, Front may take a while to send me a notification when I have received an update from a customer.

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