Markcomm Pitch

Overview

Five9 is a multi-channel call center solution which is based on AI to improve your agents’ performances adequately over the phone, email, live chat and other platforms. Five9 offers you smart dialers for your agents to have enough time with potential customers and smart call routing makes sure that the call is landing to the concerned department. The software allows your agents to access customer intent data which recommends the best available solution for your agents to deliver customers. Get real-time reporting and analysis. Everything with 24/7 customer support. More than 2000 customers trusted Five9. Feel free to contact and know more about it.

Screenshot

Five9

Features

  • Agent Interface
  • Alerts / Escalation
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Blended Call Center
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Campaign Management
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Call Monitoring
  • Chat/Messaging
  • Communication Management
  • Lead Management
  • Contact Management
  • Callback Scheduling
  • FTC Compliance

Specifications

  • Deployment: Cloud Based, Web Based, SaaS Based, Installed - Mac, iPhone / iPad

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Five9 Users

Available Support

  • Email
  • Phone
  • Live Support

Language Support

  • English

Company Details

  • Company Name: Five9

  • Headquarter: United States

  • Full Address:

Reviews

Overall: Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I’d populated and set location configured with other software to link up with.
Pros: What I like most about five9 is its reliability. I don’t have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.
Cons: I can’t think about any con’s with using this software. I have zero complaints. I reccomend using this software to anyone.

Read Full Review Here

Overall: The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.
Pros: After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.
Cons: The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.

Read Full Review Here

What do you like best?
The deployment took only hours instead of months compared to a previous on-premise solution. Easy to stand up and get Agents using the platform.

What do you dislike?
The interface for Administrators is still Java-based. They said they are working on a Web-based version, but it is a little upsetting that in 2021 we are still required to install Java for managing the contact center.

Read Full Review Here

What do you like best?
I absolutely LOVE Five9. I believe that it is the easiest way to track agents, contact agents, sign agents out, as well as sign agents out if they are in and should not be servicing. It is very easy to track agents, what channel they are on, what they are doing, the duration of what they are doing, as well as being able to live listen to agents if needed. This is a great feature.

What do you dislike?
Some times Five9 can log you out if you are not active in it for long. This can be very annoying, as well as kick agents out without them knowing. Five9 is usually how people are getting paid. I also wish that Five9 only displayed whichever campaign you were in, not the entire network for ease of contacting Supervisors etc.

Read Full Review Here

The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Pros

After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Cons

The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.

Read Full Review Here