Markcomm Pitch

Overview

CaptivateIQ is the leading automated commission software that helps sales departments to work with more flexibility and efficiency. Accommodate your sales representatives fairly on time to increase their productivity. The software lets you know the real time insights with which managers and sales representatives can strategize further action plans together to grow faster in the industry. Eliminate human errors and save several hours while calculating commission every month. Avoid time consuming data entry on spreadsheets and make the most of your time and efforts to maximize your profit rate.

Screenshot

CaptivateIQ

Features

  • Agency Commission
  • Audit Management
  • Bonus Management
  • Commission Calculator
  • Commission Scheduling
  • Compensation Plan Modeling
  • Compensation Statements
  • Compliance Management
  • Flat Commissions
  • Incentive Management
  • Percentage Commissions
  • Reporting/Analytics
  • Sliding Scale Commissions
  • Split Commissions
  • Tiered Commissions

Specifications

  • Deployment: Cloud Based, Web Based, SaaS Based

Training

  • Live Online
  • Documentation

CaptivateIQ Users

Available Support

  • Email
  • Phone

Language Support

  • English

Company Details

  • Company Name: CaptivateIQ

  • Headquarter: United States

  • Full Address:

Reviews

Overall: Working with their implementation, support, and customer success teams has been incredible! Very helpful and responsive
Pros: The ability to turn around ad hoc data/reporting requests related to sales comp has been a huge difference. The statements are also a huge benefit to the team and time saver for myself
Cons: Some features that will be very nice to have on product roadmap

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Pros: The feature I like the most about CaptivateIQ is the commissions dashboard. In single screen you can see all you previous and upcoming commission statements, with ability to look at statements for each one. As. a rep, it makes it extremely easy to know what deals are getting paid out and what rates. As a manager, you also have the intuitive view to quickly review in case any questions arise from reps.
Cons: Honestly, there is nothing not to like. The previous tool we were using was a nightmare for all users (admins, managers, reps, etc.). CaptivateIQ has really helped streamline our communication process when releasing commissions.

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What do you like best?
A few of the things that CaptivateIQ does great is the ease of processing commission statements and its diverse integrations. On the first point, processing commission statements take only a few minutes each month and it’s very flexible in terms of what you want to show your sales reps. Prior to this, we were sending out excel sheets individually to each rep and it was a mess to manage/organize. On the second point, the CIQ team set up integrations to Salesforce and Netsuite for us which has been a huge time-saver in terms of automatically bringing in all the reports/mappings we use.

What do you dislike?
There’s definitely a learning curve when first using CaptivateIQ. They do a good job of having training sessions that you can attend but it will take some time to get used to all the ins and outs and get everything set up. Their support team is extremely helpful though and it’s never taken more than 24 hours to get a response, I normally receive one within a few hours.

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What do you like best?
How it automates commissions and gives confidence that they are correct. They have built-in an approval tool as well that lets us know that managers and reps approve their commissions and if anything is missing they can let us know. We used to use Excel and our sales team grew to a point where Excel left us vulnerable to many errors normally due to copy and paste errors or some cells with formulas not capturing all that it needed to caputre. by switching the best thing they have given us is peace of mind that there are a lot fewer manual errors.

What do you dislike?
Building plans can require a lot of loading time most of the time this isn’t really an issue since you really only build-out plans 1 to 2 times a year. The only other thing I wish they had would be custom dashboards we could make to send out to sales leadership.

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We use CaptivateIQ to automate variable compensation calculations, along with tracking sales performance against quota. Time spent every month performing calculations is reduced by more than 90%, while calculation accuracy has increased. Payees no longer need to wait 1-2 weeks after month close before seeing expected payment amounts. They now have the option of previewing updated pay statements in real time as deals close.

Pros
Easy for a single individual to administer the entire application. Successfully and intuitively mirrors excel functionality. Ease of integration with Saleforce CRM. Relatively easy to configure plans and troubleshoot any errors in calculation logic. Wealth of help articles and plan examples made available to customers in the product knowledge base. Pace and consistency in which the application receives updates.

Cons
Building custom reports is relatively convoluted compared to the rest of the application. Pay statement formatting and customization is functional, but a little basic.

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