Markcomm Pitch

Overview

Acefone is a leading provider of cloud-based communication services and serves Small, Medium and Large enterprises for all their telephony needs. It offers VoIP services with cost-effective and customisable plans that bring you seamless communication experience.

Screenshot

Acefone

Features

  • Reporting/Analytics
  • Manual Dialer
  • Inbound Call Center
  • Escalation Management
  • Real-time Chat
  • Call Scripting
  • Campaign Management
  • Interactive Voice Response (IVR)
  • Predictive Dialer
  • Distributed Call Recording
  • Call Tagging
  • Event Triggered Recording
  • Record & Playback ability
  • Caller Identification
  • Conversion Tracking
  • Keyword Tracking
  • SIP Trunking
  • Ring Groups
  • Survey Management
  • Text to Speech
  • Voice Mail
  • Lead Management
  • Campaign Specific Caller ID

Specifications

  • Deployment: Cloud Based, Web Based, SaaS Based, Installed - Mac, Installed - Windows, iPhone / iPad, Android

Training

  • Live Online
  • Documentation

Acefone Users

Available Support

  • Live Support
  • Business Hours
  • Online

Language Support

  • English

Company Details

  • Company Name: Acefone

  • Headquarter: United Kingdom

  • Full Address:

Reviews

Incoming and Outgoing calls through any device through mobile app and Web based. No Telephone hardware requirement. Cloud based with real time analysis Integration with a wide range of leading CRM’s available in the market.

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I liked the overall functionality of the software and this is what I needed for my business. The team support for Acefone just added start to the service.

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I liked everything about the software, it has quite a lot functionality which can help any organisation.

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Customer service is great, from [SENSITIVE CONTENT HIDDEN] who signed us up to the support team who are very quick to settle any queries. On boarding call was good too.

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The contact database has to be duplicated into Acefone’s service panel, no synch with online database seem to be possible e.g. with Google, icloud – Even tough 2 phone numbers can be entered with the contact (not much though), only one is offered to dial; there seems to be no selection possible

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